Terms & Conditions

  1. Wings and Things Pet Services will endeavour to treat your animal to the highest standard; this may involve Veterinary treatment at times when a Wings and Things Pet Services representative deems fit. In times of an emergency, the client's own Vet will be contacted first. The client will only be the first port of call if an animal is not unduly ill or harmed.
  2. Security is paramount to Wings and Things Pet Services. We will, at all times, ensure your home and its contents are kept safe. Keys to your home will NOT be given to anyone else other than Wings and Things Pet Services representatives.
  3. Safety of staff and other members of the public is taken seriously. Wings and Things Pet Services will not allow dogs within their care to be exercised off the lead at any time. Aggressive animals will not be dealt with.
  4. Should your dog make a mess In your home whilst waiting for Wings and Things Pet Services to attend, it is NOT expected that Wings and Things Pet Services representatives will clean up (unless the mess may be of detriment to your pet)!
  5. Payment for services offered by Wings and Things Pet Services will be as follows:
    Dog Walking - Paid weekly/Monthty upfront.
    Pet sitting - 20% or £20 (depending on full fee) deposit paid at time of booking; balance cleared BEFORE service commences.
  6. Should your dog not require walking, but you wish to keep your allocated slot, a reservation fee of half your normal fee will be required.
  7. Wings and Things Pet Services asks that clients are respectful and give suitable notice of cancellations. All deposits paid are non-returnable.
  8. In the event of an emergency, or the unthinkable occurring, Wings and Things Pet Services has the following measures in place to deal with all eventualities.
    a) In the event of my pet's serious Illness or death, I DO NOT WISH / WISH to be contacted whilst on my holidays.
    b) if you do not wish to be contacted, please nominate an emergency contact who you feel Is able to make important decisions on your behalf:

 

 

Please call or email if you have any questions.